Questions About Home Care? We’re Here to Help.

 Getting started begins with a conversation. Contact us to tell us about your care needs, schedule, preferences, and any concerns you may have. We'll discuss available options and help determine a care plan that fits your situation. 

 Yes. An initial assessment helps us better understand the client's needs, routines, preferences, home environment, and desired schedule so we can develop an appropriate plan of care. 

 Yes. Care is personalized rather than one-size-fits-all. During the assessment and care-planning process, we'll discuss which services are appropriate for your needs and develop a plan around the support you require. 

 Absolutely. With the client's permission, we welcome family involvement and communication. We believe families can be an important part of creating care that works well for everyone. 

 Start dates depend on the client's needs, requested schedule, caregiver availability, and completion of the intake process. Contact us if you need care quickly, and we'll discuss what options are currently available. 

 We provide a wide range of non-medical in-home care services, including personal care, shower assistance, dressing and grooming, medication assistance, meal preparation, light housekeeping, transportation, grocery shopping and errands, companionship, social activities, respite care, memory care support, post-hospital recovery support, and care for adults with disabilities. 

Yes. Epic Quality Home Care offers 24/7 care options for clients who need ongoing support. Care schedules are developed according to each client's individual needs and caregiver availability. 

 We offer flexible care plans designed around individual needs and schedules. Contact us to discuss the number of hours and frequency of care you're looking for so we can determine the best available option. 

 Yes. Transportation can be provided for medical appointments, grocery shopping, errands, social activities, and other essential outings as part of a client's care services. 

We make every reasonable effort to provide consistency because we know that familiarity and trust are important. Caregiver assignments can sometimes change because of scheduling, illness, time off, or other circumstances. 

 When possible, we work to arrange another qualified caregiver so that scheduled care can continue. We also communicate with clients and families when changes affect their scheduled services. 

 Yes. A comfortable caregiver-client relationship matters. If you have concerns about a caregiver match, contact us so we can discuss the situation and work toward an appropriate solution. 

 The cost of care depends on the services needed, schedule, number of care hours, and individual circumstances. Epic Quality Home Care offers competitive pricing, and we'll discuss applicable rates before services begin. 

 We want families to understand the cost of their care. Rates, applicable charges, and payment expectations are discussed as part of the service agreement before care begins. 

 Epic Quality Home Care accepts private pay, insurance, long-term care insurance, and eligible VA benefits. We do not currently accept Medicaid. Coverage, eligibility, authorization requirements, and reimbursement may vary depending on the individual insurance plan or benefit program. Please contact us to discuss your specific coverage and payment options. 

 Epic Quality Home Care provides in-home care throughout Pierce County and Thurston County, Washington, including Lakewood, Tacoma, Puyallup, Gig Harbor, Olympia, Lacey, Tumwater, Yelm, and surrounding communities throughout both counties. 

 If you live anywhere in Pierce or Thurston County, contact us. Our service area extends throughout both counties, so a city does not have to appear individually on our website for you to inquire about care.